Frequently Asked Questions (FAQ's)

Rekoop supports unicode allowing the entry of all languages and is currently being used all over the world.

Rekoop for BlackBerry works on every model of BlackBerry with a minimum OS version of 4.2.1 and all versions of the BlackBerry Enterprise Server (BES)with version 4.x or greater. Rekoop also works over the mobile operator BlackBerry internet Service (BIS) if required..

The desktop client works on any PC running Windows XP, Vista, Windows 7, Windows Server or any Apple Mac computer.

Yes, rekoop is fully compatible with 64 Bit operating systems and takes advantage of the improved performance.

Yes. rekoop for BlackBerry and Desktop work offline, able to store information and automatically sync once a network connection is restored. This means you can always record time and manage your expenses, even on the tube.

Blackberry, No. The application sits on the operating system of the device and runs in the background which makes it fast and able to interact with system events like phone call, email, calendar event and other applications automatically. No, rekoop desktop is written in Microsoft Silverlight, it is delivered over the Internet but runs as a local program or runs in the web browser providing the best of both worlds.

No, rekoop charges a low monthly fee per user.

No, rekoop is hosted software as a service which means that all the technology resides in our data centre so your company does not have to worry about the back-end infrastructure layer.

Yes, on the desktop and the BlackBerry. The applications also provide and short cut narrative to ensure your billing narrative is easy to enter and of a high standard.

We offer a trial period so you can prove the ROI within your business.

Contact sales@rekoop.com and we can direct you to our people in the UK, South Africa, Australia, and China.

No. BlackBerry devices: the application sits on the operating system and is very quick to use.

Around 2k for each time/expense entry which means the network overhead is very small and transactions are very quick.

No, it shouldn't because the packet sizes are so small.

Anywhere – it’s used globally and even works offline when in the tube for example. It will re-sync with the network as soon as it can and automatically send time entries to the PMS.

Very. The BlackBerry software only stores data using the on-board memory which means that any data is lost as soon as the device is sent a ‘kill’ command from the BES. Only headline client, matter and narrative information is stored on the device anyway so even if the device is stolen very little information can be obtained. Users are unable to download the entire PMS onto the device and can only upload clients one at a time. Our data centre is more secure than office environments, for example you can’t get in unless you pass the biometric iris scanning and rekoop follow best practice for security policy and procedure. Data is encrypted and it is impossible to access another customer’s data.

The software self installs in a few minutes and auto populates with the individuals most recent used client and matter lists. This client list is then automatically updated daily.

All of them. rekoop has integrated with many PMS and there are simply too many to list all of them.

Depending on the PMS, around 3 days.

Yes as standard, so you can now easily capture all your dictation time.

Yes.

Yes.

We typically set it to sync every five minutes. Every app has a reconcile now button that will force an update if required.

Yes. There is a considerable level of flexibility during the set-up and integration phase.